Return & Refund

Return & Refund Policy

At [Your Company Name], we strive to provide you with high-quality furniture and exceptional customer service. We understand that sometimes returns or exchanges may be necessary. Please read our return and refund policy carefully to understand your rights and responsibilities.

  1. Eligibility for Returns and Exchanges

    • You may be eligible for a return or exchange if:
      • The item is damaged or defective upon delivery.
      • The item does not match the description or specifications provided.
      • You received the wrong item.
    • Please note that custom-made or personalized furniture may not be eligible for return or exchange unless it is damaged or defective.
  2. Return and Exchange Period

    • You must initiate a return or exchange within [number of days] days from the date of delivery.
    • Returns or exchanges requested after this period may not be accepted.
  3. Return and Exchange Process

    • To initiate a return or exchange, please contact our customer service team within the specified return period.
    • Our team will guide you through the process and provide you with a return authorization number (RMA) if applicable.
    • The item(s) must be returned in their original packaging and in the same condition as they were received.
    • You may be responsible for the return shipping costs unless the return is due to our error.
  4. Refund Options

    • If you are eligible for a refund, you may choose one of the following options:
      • Store Credit: Receive a store credit for the full purchase amount, which can be used towards future purchases.
      • Original Payment Method: Receive a refund to the original payment method used for the purchase.
  5. Non-Refundable Items

    • The following items may not be eligible for return or refund:
      • Clearance or sale items.
      • Custom-made or personalized furniture (unless damaged or defective).
      • Items that have been used, altered, or damaged after delivery.
  6. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact our customer service team immediately.
    • We may require photographic evidence of the damage or defect.
    • We will arrange for a replacement or repair of the item at no additional cost to you.
  7. Cancellation Policy

    • If you wish to cancel your order, please contact our customer service team as soon as possible.
    • Orders that have already been shipped may not be eligible for cancellation.

Please note that this is a general outline of our return and refund policy. For more detailed information or specific inquiries, we recommend contacting our customer service team directly. We value your satisfaction and will do our best to assist you with any concerns or issues you may have.